WesalTouch
WesalCXManage your customer support efficiently and effectively with a unified helpdesk platform.
Streamline workflows, automate ticket routing, and gain real-time insights to deliver faster, smarter support.
Ticket Workflow & Assignments
Data view to track ticket workflow, ownership, and assignments.
Why WesalTouch?
Built for teams that care about speed, clarity, and control.
WesalTouch centralizes customer requests, team collaboration, and performance tracking into one easy-to-use platform — eliminating chaos and improving customer satisfaction.
Unified Helpdesk
Support / Ticketing / Analytics
Faster resolution
Workflows
Real-time visibility
Analytics
Reduce manual work
Automation
Collaborate easily
Teams
A quick snapshot of the WesalTouch workspace.
Core Features
Streamlined Workflow
Automate ticket routing, prioritize requests, and collaborate seamlessly across teams to resolve issues faster.
Advanced Analytics
Track team performance, response times, and customer satisfaction with real-time dashboards and reports.
Smart Automation
Reduce manual work using intelligent rules, notifications, and SLA-based triggers.
Team Collaboration
Assign, comment, and collaborate internally without losing context — all in one ticket.
Powerful Features for Contact Centers
Everything you need to route, track, and optimize customer support performance.
Real-Time Queue & SLA Monitoring
Track live ticket volume, SLAs, and agent workload to stay ahead of spikes and urgent requests.
Interactive Dashboards
A clean dashboard experience with key metrics, status views, and performance snapshots.
Performance Analytics
Measure response time, resolution time, and customer satisfaction across teams and categories.
Advanced Filtering
Filter by time range, priority, department, agent, and status for precise reporting.
Unified Collaboration
Keep internal notes, assignments, and context in a single ticket timeline.
Multi-Channel Ready
Support teams can centralize requests from multiple channels as your operations grow.
How It Works
Simple, fast, and reliable.
Customers submit requests
Tickets are automatically assigned
Teams collaborate and resolve
Insights drive improvement
Who Is It For?
Customer Support Teams
IT & Helpdesk Departments
Operations Teams
Growing Businesses & Enterprises
Security & Reliability
Enterprise-ready platform designed with security and scale in mind.
Role-based access control
Secure data handling
Scalable infrastructure
Our Partners
Seamless integrations with leading service providers.
Cloud customer experience and contact center solutions.
AI-powered customer service automation and assistance.
Unified communications platform for modern teams.
Unified communications and VoIP phone systems.
Simple, Transparent Pricing
Choose the plan that fits your support operation.
Starter
Perfect for small teams
- Ticketing basics
- Basic analytics
- Email support
- Standard automations
Professional
Most PopularFor growing support teams
- Advanced analytics
- SLA rules & alerts
- Team collaboration tools
- Priority support
Enterprise
For large organizations
- Full analytics suite
- Custom integrations
- Dedicated support
- Enterprise security options
All plans include a free demo. No credit card required. Cancel anytime.
Ready to improve your customer support experience?
Get a guided demo or talk to sales.